FAQ - Common questions & answers

Order:

Can I change my order?

Before you click "Complete purchase" in the checkout, you have the option to add or remove items from your order. Once you have completed the purchase, we will immediately start processing your order, and therefore it is not possible to change it after that. If you forgot something in your order or regret it, don't hesitate to place a new order or return the item to us if you don't want to keep it. We are here to help you with all your purchasing needs.

Can I cancel my order?

Unfortunately, it is not possible to cancel an online order that you have already completed. But you are of course welcome to return the products you do not want to keep within 14 days of receiving the order.

Why haven't I received an order confirmation?

An order confirmation will be sent immediately to your email address as soon as you have completed your order. If you do not find the confirmation email in your inbox, please check your spam folder. If you still can't find it, you are more than welcome to contact us at info@icklick.se , and we will help you as soon as possible.

I can't find the receipt for my order, what do I do?

The receipt for orders on iclick.se is sent to your email address as soon as your order has been shipped from our warehouse. If you cannot find the receipt, please check your spam folder. If you still can't find the receipt, please contact our customer service, and we will resend the receipt.

When will my delivery arrive?

Please note that all orders are processed directly by the manufacturer himself. This may mean slightly longer delivery times, usually within 5-12 working days, depending on the product and the supplier.

Right of withdrawal:

If you regret your purchase or any product from your order, you must let us know within 14 days of receiving the products in question, in accordance with the Distance Contracts Act.

Contact us at info@iclick.se.

Return and Complaints Instructions:

If you have regretted your purchase, make a Return. If you have received a damaged product or a product is missing from your order, make a complaint. Please note that we do not have a "satisfied customer guarantee". This means that we do not accept returns/complaints of products that you have used but which do not meet your expectations.
Contact us at info@iclick.se for further instructions and help. 

Invoice & Payment:

Payment :
Each item is listed with a price including VAT. In the Checkout you can see the total price including VAT, any fees and deducted discounts.
Ordering and paying via Iclick.se is safe and easy. We provide the following payment options in Sweden:
Klarna, Swish, Debit card/Credit card (Visa, Mastercard, Maestro, American Express), Wallets (Apple Pay & Google Pay).
You can find more information under "Purchase conditions".

Delivery:

What are your shipping costs?

We have free shipping.

How do I track my package?

When your order ships from our warehouse, you will receive a delivery confirmation to your email address. The delivery confirmation will contain a tracking link that you can click on to track your delivery. If you have not received a delivery notification, but see via the tracking link that the package has reached the post office, you can collect the package by providing the package ID, tracking number or serial number and your personal ID.

What delivery options do you have?

We deliver all over Sweden. When you order, you also choose which address the order should be delivered to.

Why haven't I received all the items in my order?

If you have placed a larger order, we may need to send it in several different packages, which means you may receive a notification for each package. Sometimes the second notification can be mistaken for a reminder, and it's easy to think a product is missing when it's actually available at your post office. Therefore, it is good to double-check if you have received notifications about several different packages.

If a product is temporarily out of stock, it will be removed from your order. This change will appear on your digital receipt and delivery note, where it will state that the item is not included in the current package. Any reserved amounts in your account will be released or your invoice will be updated.

Are you still missing your item even though it is clearly stated on both the receipt and delivery note that it is not included? Do not hesitate to contact our customer service at info@icklick.se and we will help you investigate what may have gone wrong.

Where is my order?

The delivery time may be extended if there are unexpected delays along the way. If you have any questions or concerns, do not hesitate to contact our customer service. We are here to help you.

Please note that all orders are processed directly by the manufacturer himself. This may mean slightly longer delivery times, usually within 5-12 working days, depending on the product and the supplier.

About us:

Does iClick have a physical store?

Today, iClick is only available online and we collaborate with hundreds of suppliers.

Does iClick have any stock of its own?

No, iClick does not have its own warehouse. Everything is sent directly from the supplier to your home, we have suppliers in Sweden, the EU and Asia.